Multitech FF200 Guida Utente Scaricare il pdf (Pagina 161)

Chapter 9: Troubleshooting

Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 161

Chapter 9 – Troubleshooting

1. What if I can't see the web page for my FaxFinder ?

REMEDY: Is the status LED on the FaxFinder unit blinking? If not, then the unit is either malfunctioning or

not turned on. If the Status LED is blinking, then verify that the Admin PC is actually on the

same subnet as the FaxFinder and that it can be “pinged.”

Launch a Command Prompt.

(In WinNT, go to Start | Programs | Command Prompt.

In WinXP, go to Start | All Programs | Accessories | Command Prompt.

In Win2000, go to Start | Programs | Accessories | Command Prompt.)

Type ipconfig to verify that the Admin PC’s IP address is in the same network as the

FaxFinder’s IP address.

Then type ping 192.168.2.1 (or server’s current IP address) and press Return.

If the FaxFinder unit does reply to the ping and you are still unable to view the FaxFinder web

page, then call Multi-Tech Tech Support for more assistance (1-800-972-2439).

2. What if I don't get an email when I set the mail server address ?

This pertains to the procedure “Setting Up the Mail Server.”

The email may have failed due to one of three causes:

(A) the name server is unresolvable,

(B) the mail server cannot be contacted; or

(D) the administrator’s email address may be missing or incorrect.

CAUSE A: During transmission, the name server’s address could not be resolved (that is, the FaxFinder

unit could not contact your name server).

RESPONSE A: Contact the FaxFinder unit using telnet and try to ping the name server.

telnet 192.168.x.x

user: admin

password: admin

# ping 192.168.y.y (where this is the address of the name server)

If the name server ping fails, you must determine why it failed.

The name server may not be contact-able because it is on a different subnet. The name

server ping could also fail because the default gateway has been set incorrectly.

If the name server ping succeeds, then try to ping the mail server using its domain

name.

# ping mail.ourcompany.com

If you succeed in pinging the mail server by its IP address but yet it cannot be pinged

via its domain name, then the name server is not functioning correctly.

If the mail server can be pinged neither by its domain name nor by its IP address, then

consider item B below.

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Table des matières

Television

Contents

Installation

Location

Brightness

Equalizer

MoveOOOOOSkip

Kong/South

Europe/China/Africa/CIS)

(USA/Korea/Philippines)

ProgrammeOedit

Programme

Selecting

(option)

ChildOlock

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Troubleshooting

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