Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)10 Q14. How do I update the firmware code of the modems in myCommPlete Server? A14. The instructions in this file u

11 11. When the update is finished, use the ONLINE command to go online withone modem from each of the cards that you updated. Example: "ONLINE

Frequently Asked Questions (FAQs)12 8. Press ENTER to confirm the conditions, or type n to abort the update process.If you confirm the conditions, th

13 10. To find out how much of the update that the controller has performed, typeUPDATE. The controller will respond with "No Update in Progres

Frequently Asked Questions (FAQs)14RASExpress FAQs Q19. RASExpress shows some lines stuck in the “INITIALIZING” or“PPP CLIENT” state without users at

15Digital Modem (MT5634HD8, MT5634HD16) FAQs Q21. Can I expect to achieve 56Kbps transmission over existingphone lines? A21. The condition of the lo

Frequently Asked Questions (FAQs)16ISDN PRI (MTPRI-HD23B and MTPRI-HD30B) FAQs Q23. What switch types does the CommPlete support? A23. DMS-100, 5ESS

17T1 Interface (RAS96xx/T1) FAQs Q28. What is the best type of dial-in T1 line to get ? A28. Any type of channelized T1 will work, but you probably

Frequently Asked Questions (FAQs)18 Q30. Some callers say their modems will simply not connect withthe V.90 modems in my CommPlete Server. What can

19 Q33. How do I know if my ISDN BRI (2B+D) line is properlyconnected to the Telco? A33. Consult the manual for more information, or try making a ca

Frequently Asked Questions (FAQs)P/N 82092502, Revision CCopyright © 2003 by Multi-Tech Systems, Inc.All rights reserved. This publication may not be

Frequently Asked Questions (FAQs)20Dial-in Access FAQs Q34. How do I set up my ISDN ports for dial-in service? A34. Refer to the manuals that came w

21 Q40. My MTPRI-HD23B PRI card’s CHANNEL CLOCK LED is lit. Isthat normal? A40. Yes; when lit it indicates proper channel clocking is taking place.

Frequently Asked Questions (FAQs)22 Q45. Modems make only a high-pitched whirring sound when theynegotiate, preventing users from connecting. What c

23 Q46. Our new T1 installation only gives a busy signal to dial-incalls. What could be wrong? A46. If you installed your T1 recently, the T1 line m

Frequently Asked Questions (FAQs)24 Q52. How can I get my CommPlete system to be able to makecentral site originated calls (with callback security) a

25The next step involves editing the RADIUS server’s user data file (called theUsers file). Since different RADIUS servers implement their security f

Frequently Asked Questions (FAQs)26 Q58. What can I do to test a system prior to bringing it online? A58. To test your system before announcing it t

27 Q59. What is the Server Message file, and how can I use itscontents for troubleshooting? A59. The Server Message file, SERVER.MSG, is an ASCII te

Frequently Asked Questions (FAQs)28OK 4. Repeat steps 2-3 for each modem you specified in the ONLINE command instep 1. Press Esc-N to go online with

29 10. To find out how much of the update that the controller has performed, typeUPDATE. The controller will respond with "No Update in Progres

ContentsFrequently-Asked Questions...4General CommPlete System FAQs...

Frequently Asked Questions (FAQs)30For More Information Q61. Where can I get additional information on the CommPleteSystem, as well as related techni

31 Q62. How do I contact Multi-Tech Technical Support? A62. If you experience any problems or questions, you can contact Multi-Tech’stechnical suppo

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Frequently Asked Questions (FAQs)4Frequently-Asked QuestionsThis document lists many of the most frequently-asked questions that ourEngineering and Te

5General CommPlete System FAQs Q1. What are the main applications for the CommPlete? A1. The CommPlete is ideal for Internet Service Providers, ente

Frequently Asked Questions (FAQs)6 Q6. How do I dial out or fax with a CommPlete modem? A6. There are two ways that you can dial out or fax with a C

73rd Party Authentication and Accounting Software FAQs Q9. RADIUS authentication is not working. How can I troubleshootRASExpress and RADIUS problems

Frequently Asked Questions (FAQs)8If dialing from a terminal program works, make one minor change before you dialin using the Win95 dialer. Change the

9Upgrade (Hardware/Software/Firmware) FAQs Q12. How can I determine the versions of the firmware and the bootcode in my CommPlete modems? A12. Perfo