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Chapter10.Troubleshootingcomputerproblems
Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.
•“Diagnosingproblems”onpage127
•“Troubleshooting”onpage127
Diagnosingproblems
Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting
pointforsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsforoptimalsystemperformance.
Notes:
•TheLenovoSolutionCenterprogramalsoisavailablefordownloadedat:
http://www.lenovo.com/diags
•IfyouareusingotherWindowsoperatingsystemratherthanWindows7andWindows8,youcanndthe
latestinformationaboutdiagnosticsforyourcomputerat:
http://www.lenovo.com/diagnose
IfyourcomputerisinstalledwiththeWindows7operatingsystem,whenyouaresettingupyourcomputer,
theLenovoSolutionCenterprogrampromptsyoutocreaterecoverymedia.Youcanusetherecoverymedia
torestoretheharddiskdrivetothefactorydefaultstate.Formoreinformation,see“Performingbackup
andrecoveryoperations”onpage58
.
ToruntheLenovoSolutionCenterprogram,see“AccessingLenovoprogramsontheWindows7operating
system”onpage14.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningLenovoSolutionCenter
program,saveandprinttheloglescreatedbytheprogram.Youwillneedthelogleswhenyouspeaktoa
Lenovotechnicalsupportrepresentative.
Troubleshooting
Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,ormakesabeepwhen
youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto
solvetheproblembyyourself.
Computerstopsresponding
Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive(youcannotusetheThinkPadpointingdeviceorthekeyboard),
dothefollowing:
1.Pressandholdthepowerbuttonuntilthecomputerturnsoff.Afterthecomputeristurnedoff,restart
thecomputerbypressingthepowerbutton.Ifthecomputerdoesnotturnon,continuewithstep2.
©CopyrightLenovo2013
127
- UserGuide 1
- FirstEdition(October2013) 2
- Contents 3
- Readthisrst 7
- Importantsafetyinformation 8
- Safetyguidelines 9
- Powercordsandpoweradapters 10
- Plugsandoutlets 11
- Powersupplystatement 11
- Externaldevices 12
- Generalbatterynotice 12
- Rechargeablebatterynotice 12
- Lithiumcoin-cellbatterynotice 13
- Heatandproductventilation 13
- Lasercompliancestatement 15
- Usingheadphonesorearphones 15
- Additionalsafetyinformation 16
- Chapter1.Productoverview 17
- Right-sideview 19
- Left-sideview 20
- Bottomview 22
- Rearview 23
- Statusindicators 23
- Machinetypeandmodel 25
- FCCIDandICCerticationnumber 25
- CerticateofAuthenticity 26
- GenuineMicrosoftlabel 27
- Features 27
- Specications 29
- Operatingenvironment 29
- Lenovoprograms 30
- Chapter1.Productoverview15 31
- Lenovoprogramsoverview 32
- Chapter1.Productoverview17 33
- Chapter2.Usingyourcomputer 35
- Specialkeys 37
- 4Functionkeys 38
- 1andtheThinkPadtrackpad2.The 39
- 3andright 39
- Chapter2.Usingyourcomputer23 39
- Powermanagement 40
- Checkingthebatterystatus 40
- Usingtheacpoweradapter 41
- Chargingthebattery 41
- Maximizingthebatterylife 42
- Managingthepowerplans 42
- Power-savingmodes 42
- Handlingthebattery 43
- Connectingtothenetwork 45
- Ethernetconnections 45
- Wirelessconnections 45
- UsingthewirelessWANconnection 47
- UsingtheBluetoothconnection 48
- UsingtheNFCconnection 48
- Presentationsandmultimedia 49
- Changingdisplaysettings 49
- UsingaDVImonitor 50
- UsingtheThunderboltconnector 51
- Settingupapresentation 52
- Usingdualdisplays 52
- Usingthecolorsensor 53
- Usingaudiofeatures 53
- Usingthecamera 54
- Usingtheopticaldrive 55
- Chapter3.Youandyourcomputer 57
- Accessibilityinformation 58
- Travelingwithyourcomputer 59
- Traveltips 59
- Travelaccessories 59
- Chapter4.Security 61
- Supervisorpassword 62
- Harddiskpasswords 63
- Harddisksecurity 65
- Settingthesecuritychip 66
- Usingthengerprintreader 67
- 52UserGuide 68
- IndicatorbehaviorDescription 69
- Usingrewalls 71
- Protectingdataagainstviruses 71
- 56UserGuide 72
- Chapter5.Recoveryoverview 73
- Chapter5.Recoveryoverview59 75
- Creatingandusingarescuemedium 76
- Solvingrecoveryproblems 77
- Refreshingyourcomputer 78
- Creatingandusingrecoverymedia 79
- Chapter6.Replacingdevices 81
- 1.Thenremovethebattery 82
- Chapter6.Replacingdevices67 83
- ReplacingtheUltrabaydevice 84
- .Replacingdevices69 85
- 70UserGuide 86
- Replacingamemorymodule 87
- 72UserGuide 88
- 1.Pivotthe 89
- 12,andthentightenthescrews3 89
- Chapter6.Replacingdevices73 89
- .Replacingdevices75 91
- ReplacingawirelessLANcard 92
- Chapter6.Replacingdevices77 93
- ReplacingawirelessWANcard 95
- .Replacingdevices81 97
- Replacingthecoin-cellbattery 99
- 1,andthenattachtheconnector2 100
- 1.Thentightenthescrew2 100
- Replacingthekeyboard 101
- 86UserGuide 102
- Chapter6.Replacingdevices87 103
- 88UserGuide 104
- .Replacingdevices89 105
- FindingThinkPadoptions 107
- ThinkPaddockingstations 107
- ThinkPadBasicDock 108
- ThinkPadProDock 109
- ThinkPadUltraDock 111
- 1.Thenturnthesystemlockkeyto 113
- Securityfeatures 115
- 100UserGuide 116
- Chapter8.Advancedconguration 117
- Installingdevicedrivers 119
- UsingtheThinkPadSetupprogram 119
- Mainmenu 120
- Congmenu 120
- .Advancedconguration105 121
- 106UserGuide 122
- .Advancedconguration107 123
- 108UserGuide 124
- .Advancedconguration109 125
- DateandTimemenu 126
- Securitymenu 126
- .Advancedconguration111 127
- 112UserGuide 128
- .Advancedconguration113 129
- 114UserGuide 130
- .Advancedconguration115 131
- Startupmenu 132
- Restartmenu 134
- UpdatingyoursystemUEFIBIOS 134
- Usingsystemmanagement 135
- Settingmanagementfeatures 135
- Chapter9.Preventingproblems 137
- Takingcareofyourcomputer 139
- 126UserGuide 142
- Diagnosingproblems 143
- Troubleshooting 143
- Computerstopsresponding 143
- Spillsonthekeyboard 144
- Errormessages 144
- Errorswithoutmessages 146
- Beeperrors 147
- Memorymoduleproblems 147
- Networkingproblems 147
- AwirelessLANproblem 148
- AwirelessWANproblem 149
- Bluetoothproblems 149
- Keyboardproblems 149
- Computerscreenproblems 150
- Externalmonitorproblems 151
- Audioproblems 152
- Fingerprintreaderproblems 153
- Batteryandpowerproblems 154
- Apowerbuttonproblem 155
- Bootproblems 155
- Sleepandhibernationproblems 155
- Harddiskdriveproblems 156
- Asolid-statedriveproblem 157
- Opticaldriveproblems 157
- Asoftwareproblem 158
- Chapter11.Gettingsupport 159
- Usingdiagnosticprograms 160
- LenovoSupportWebsite 160
- CallingLenovo 160
- Purchasingadditionalservices 161
- 146UserGuide 162
- Wirelessrelatedinformation 163
- Exportclassicationnotice 165
- Electronicemissionnotices 165
- Directive 166
- 152UserGuide 168
- ImportantWEEEinformation 169
- Japanrecyclingstatements 169
- RecyclinginformationforBrazil 170
- RecyclinginformationforChina 171
- 156UserGuide 172
- ©CopyrightLenovo2013 173
- AppendixD.Notices 175
- Trademarks 176
- IndiaRoHS 177
- TurkishRoHS 177
- EuropeanUnionRoHS 177
- ChinaRoHS 177
- UkraineRoHS 178
- 164UserGuide 180
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